Identify your objectives
Staying up to speed with what is happening in the industry. The payments industry is continuously evolving, with new regulations, schemes, technologies and initiatives emerging every few months. By creating training opportunities about these latest trends, organisations can kickstart their assessment of what these thing mean for them and how best to tackle them.
Fostering collaboration. Training programmes, especially when organised in-house, can be important enablers for inter-departmental collaboration. Not only are the boundaries between the traditional payment verticals (cross-border, SEPA/domestic, and cards) becoming increasingly ambiguous with initiatives such as instant-payments based mobile wallets, OCT-inst, the Swift Scheme, and retail central bank digital currencies, but payments organisations are ever-dependent on ancilliary business units. Expanding payments training to these adjacent units such as treasury, risk, compliance, audit, and legal, facilitates internal collaboration by ensuring the professionals on those units have a baseline understanding of the industry dynamics.
Achieve sales targets. We help organisations understand their customers, their buying processes, and decision drivers. This has empowered sales executives with the skills they need to craft compelling narratives for their prospects and to successfully overcome objections.
De-risk the concentration of knowledge. Many organisations are highly dependent on a small number of individuals, often approaching retirement age, that have accumulated decades of experience and insights into payments. By involving such individuals in our training programmes, we promote knowledge transfer to the next generation of payment super-heroes, creating memorable and rewarding interactions between industry veterans and newcomers.
Empower leadership with decision-making capabilities: as young (and less young!) professionals climb the ranks and increase their scope of engagement, they must be empowered with in-depth knowledge of the payments they are responsible for. In addition, they learn through these trainings, when organised internally, what drives and challenges their internal stakeholders. When participating in industry trainings, such as those organised by the Euro Banking Association, they can learn from their colleagues at other institutions. Our trainers are practitioners that have decades of experience working with organisations of all shapes and sizes, at Paylume we pride ourselves on not just sharing theory, but best practices and compelling anecdotes.
- Create loyalty. High-potential professionals are hungry for learning opportunities. Although they can learn many things on the job and from colleagues, creating formal training moments not only makes them more effective, but shows them that you care about them and are willing to invest in their development.
Choose the content and form of your training programme
Explore whether pre-existing training programmes are aligned with your needs. Paylume, either directly or through industry associations, can deliver a number of training programmes that may be aligned with your requirements. The benefit of these open programmes is that they enable professionals to interact with individuals from other organisations, and can be quite cost-effective when training a limited number of participants.
Consider developing an in-house training. In function of your learning objectives, budget, and the audience for your training, select what would be the most appropriate format. This can take the form of in-person workshops, short- or long-form online trainings, e-learnings, or any combination of the aforementioned.
We recommend to limit groups for in-person trainings to 20 people in order to allow for a greater degree of interactivity and engagement, but are flexible to working with larger groups as needed.
Do not forget the venue! Especially when organising multi-day trainings, having a pleasant location with natural light, the ability to allow for the occasional break-out sessions, and proximity to a cafetaria to stay sufficiently caffeinated is critical to the wellbeing of trainees and the overall training experience.
- Set a date and a time well in advance so trainees can organise themselves to be fully available to the learning experience, and not distracted by operational requirements.
